Refund and Returns Policy

Every Terminalcraft item is made to order and printed on demand. That keeps our gear exclusive and waste low — and it shapes the policy below. Please read it before you buy.

Damaged, defective, or wrong item

If your order arrives damaged, misprinted, or is simply the wrong item, we’ll make it right at no cost to you. Email hello@terminalcraft.io within 30 days of delivery with your order number and a clear photo of the issue. We’ll send a free replacement or issue a full refund — your choice.

Sizing & buyer’s remorse

Because each piece is printed individually when you order, we can’t accept returns simply for a change of mind or a wrong size chosen at checkout. Please use the size chart on each product page before ordering. If your size is off, contact us anyway — we handle exchanges case by case and will always try to help (reshipping costs may apply).

How refunds work

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a few extra days to appear.

Order cancellations

Orders can be changed or cancelled within 12 hours of purchase, before they enter production. After that, the item is already being made and can no longer be cancelled.

Questions

Anything unclear? Reach us at hello@terminalcraft.io and we’ll sort it out.